Leftfoot - Legal Business Development

97: It’s About the Client with Miller Canfield, CEO, Michael McGee

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Sinopse

Service is Personal Our discussion with Michael McGee, starts off with a point we can’t emphasize enough; it’s about the client. A client’s needs come first. Go beyond the legal deliverable and ease the concerns of the client. Get to know your clients, see them in person; get to know their businesses. Listen and continue to ask (and earn) their business. Others are asking you should be too. Mike’s firm has a yearly strategy for growth including a specific plan and targets for the year. The plan reflects known clients activities in the coming year; what’s happening in specific industry sectors; and what’s occurring more broadly in current events. He notes that the attitude of firm lawyers about the yearly strategy is important. Being smart is table stakes, it’s important that firm lawyers understand that competition exists; and that executing a strategy and plan with energy and enthusiasm matters. When addressing changing market conditions our conversation quickly turns to data and the ability to break