Small Biz Life

None of us want to deal with unhappy customers but it is inevitable as a small business owner. In this episode, we discuss how to save your sanity and your reputation next time you must deal with one.  Before you respond Many of us get a negative email, message, or review and want to instantly respond while we are seething mad. Probably not the best way to respond. Before you reply: Breathe Empathize Do not take it as a personal attack Think of solutions How to respond Listen objectively and get to the root of the problem Come up with a quick resolution Implement the resolution quickly Don't be a pushover Sometimes you cannot make them happy, no matter what you do Sometimes you must fire customers If a customer is too demanding or gets out of line, you can fire customers. Make sure you have disengagement language in client contracts where applicable.  Links ((((((((((((((((((((((((((( Visit Show notes ))))))))))))))))))))))))) https://www.smallbizlife.com/blog/episode-97-how-to-deal-with-unhappy-customer