Design Critique: Products For People

DC144 Sunday Times Website Dark Pattern

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Sinopse

This is a short episode on the dark pattern of not allowing a customer to leave a service without unnecessary effort. The Sunday Times website does not allow users to cancel their digital subscription on the site. It took a 15 minus chat online to accomplish what should take one minute and a couple clicks. Hear all about it and think about what decisions like this mean to an organization hell-bent on annoying customers. The Dark Patterns website referred to in this episode is at https://darkpatterns.org They do a really good job writing about and classifying  dark patterns. Thank-you, Harry Brignull and Alexander Darlington. The Sunday Times article on the French philosopher Levy is at https://www.thetimes.co.uk/article/bernard-henri-levy-interview-coronavirus-has-sent-the-world-into-psychotic-delirium-lz5sn8gnn