Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Lee Cockerell explains an early lesson he learned from Bill Marriott.  This lesson about flies at a hotel stuck with Lee through the rest of his career. Understanding the concept of "Everyone Has Flies" caused Lee to take responsibility of any problem and grab a flyswatter to attack the problem.  Lee also discusses the impact time management had on his career and personal life. Lee's upcoming book, Time Managment Magic, outlines the system Lee uses to manage his own time.