Creating Disney Magic: Lessons In Leadership, Management, And Customer Service
Customer Service From a 12 Year Old
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:16:16
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Sinopse
Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of "Be Nice" can have a profound impact on your organization. In this episode Lee explains how being nice will help you in customer service, management, and other areas of your life. Lee also outlines a script you can use to be nice during difficult conversations. Lee also talks about how to handle a culture of poor customer service in a small company.