Creating Disney Magic: Lessons In Leadership, Management, And Customer Service
Customer Service is Not a Department
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:13:15
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Sinopse
Have you ever called a company with a question or concern only to be transferred to a customer service department? Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.
