Marketing Moxie: Online Marketing I Branding I Promotion I Copywriting I Conversions I Traffic

Creating an outstanding customer experience isn’t just for big brands. As a small business owner you have the opportunity to create lasting relationships by delivering an amazing experience for each and every customer. Guest Val Geisler joins us today to talk about how to make that happen and all the systems we need to back it up. Show notes with key points, takeaways, and links for this episode available at www.maggiepatterson.com/episode41. Items Discussed in this Episode: Areas where business owners are dropping the ball in customer service Val’s must-have basic customer service practices The importance of lists and systems in your business Why Val is so passionate about customer service, and why it’s so important Why and how to address negative reviews and issues that arise, because no matter how good we are - it happens The importance of remembering people are ‘people’ even in the virtual world Val’s favorite examples of great customer service Some of Val’s customer service ideas to differentiate yourse