Ecommerce Q&a

Michael and guest Seth Erickson discuss customer experience. TRANSCRIPT Michael: Hello folks, and welcome to eCommerce QA. This is the podcast where store owners, directors of eCommerce and eCommerce managers can stay up-to-date on the latest tools and technologies in eCommerce. I'll be joined on the show by my colleague and partner-in-crime, Dillon Holst. Our goal is to handle one or two questions per episode. You can check us out on the web at http://ecommerceqa.tv. There, you will be able to get in touch, ask us questions, and just generally participate. Hello everybody, and welcome to this episode of eCommerce QA. This is the show where we keep it fast and fun, talking about the questions of the hour about eCommerce. Today I am joined by my friend and respected mentor in the area of —well, I won’t tell you what it’s about yet— Seth Erickson of Kodis agency. Seth, thank you for joining us today. Seth: Oh, thank you for having me. Michael: So, you’ve taught me a lot in the last few months about th