It's No Secret With Dr T.

I don’t care what type of business you have, or how good your customer service is, you’re going to eventually have a few difficult clients, the ones that make you want to stay in bed on a Monday morning and not go to work.  And worst of all, they will think their behaviour is perfectly normal and acceptable, not realising they're complete tools. Bad Client Traits You need to learn that most difficult clients – actually let’s call them what they are, “bad clients” – exhibit the same traits. See if any of the following sound familiar to you: They complain about your prices They’re rude and stubborn They’re always requesting discounts If you give them an account they always pay late You know the clients I’m talking about. We’ve all had them and your business will continue to have them, unless you limit your exposure to them. Indentify Blowflies Early   You need to identify them early and get rid of them as soon as possible. Getting rid of bad clients frees up your time to see more good clients and it makes you