It's No Secret With Dr T.

The aim of having an induction system is to ensure that first-time users of your business are greeted correctly and consistently when they arrive, and the key is consistency. Depending on your industry you may use client, patient or customer. The terminology may be different, but the principles are the same.  When a client arrives at our business, it is essential to acknowledge them immediately. It doesn’t matter how busy everyone is; it’s not difficult to give someone a simple smile to recognise his or her presence. There’s nothing worse than arriving somewhere, and the person at the front counter continues to talk on the telephone and does not acknowledge your existence. When you’re left hanging, sixty seconds can seem like an eternity. I get annoyed when I’m ignored and treated poorly.  What message do you want your clients to receive when they arrive at your business? Your client induction system is more than just a greeting. If it were just about greeting a client, it would be called your client greet