Ko Sales Coach

Communication and Human Interaction Sales is all about communication and human interaction. When we buy something we need details and we need to know how we’ll benefit so we can make an informed decision. We want to get that information from someone we like and trust and much of that decision comes down to communication. On today's show discover: ...why it’s important to thoughtfully select words and phrases that support your customer interaction; ...how selecting the right words and style of communication helps you establish rapport and move toward a sale. Formal or Casual? The language, phrases and words you use can help you make the sale or cause you to talk your customer out of it. Sometimes there are really subtle differences that have a big impact on the outcome. To make a connection with your customer and build rapport the best interactions are professional but informal. It helps you build rapport, and make a more human connection. It’s not like you’re a police officer investigating a crime or anythi