Seriously...

Kerry Hudson, author of Lowborn, has learned to code switch with the literary elite, but how can people stuck in poverty or middle class bubbles make meaningful connections? Kerry starts her exploration in her native Scotland with a project providing 'pre-loved' school uniforms to families in poverty. As vital a service as this is it’s the way people access it that's important. Founder Julie Obyrne makes it as simple, as discrete and respectful as possible. There are no forms to fill out, no referral process or establishing of need. You phone the number, give your first name and simply explain what you require. Julie will then meet you at the local shopping centre and hand it over. Confidentiality and dignity are at the heart of the service. But if this is the way that people who are struggling need to access help why isn't anyone listening to them? Kerry's next stop is with a project aiming to address just that. Expert Citizens put people with lived experience at the centre of service design. It draws on