Crack The Customer Code

In this episode… Discussing CX Leadership Roles Interview with Ingrid Lindberg Towns Creating Improved Customer Experiences for Visitors A Conversation about Customer Experience Leadership Roles Adam and Jeannie discuss the many different customer experience leadership titles in organizations right now. Listen in to hear their thoughts on why it’s important for organizations to have a specific role focused on and dedicated to the customer. Discussion begins at 1:15. Interview with Ingrid Lindberg Ingrid is the Chief Customer Experience Officer at Prime Therapeutics. Ingrid shares with us how she manages her busy workload and her position as a Customer Experience Officer. Listen in to hear what she believes needs to change to get the C-Suite to become more customer focused. Interview begins at 5:10. Customer Hero, Customer Zero: How Competitive Retailers Cooperated to Improve Customer Experiences in Steamboat Springs Adam shares with us what the ski resort town Steamboat Springs Colorado did to promote a pos