Crack The Customer Code

Uber Disrupts and Chicago Cabbie   Uber and Lyft disrupt a long-standing and regulated industry   How Rashid Temuri, aka @chicagocabbie, has earned loyalty through providing exceptionally great service!   Rashid, Adam and Jeannie discuss big questions around safety, regulation and experience     How Did Uber and Lyft Disrupt the Long-Standing Taxi Industry?     Adam and Jeannie discuss how services like Uber have completely disrupted an entire industry. They argue how the customer service bar was too low (and still is) for the regulated services. Customers were willing to switch because the experience offered was so much better.     But is there room for both? And is perception what creates the customer experience or does customer experience drive perception?     Discussion begins at 1:50.     Rashid Temuri, aka Chicago Cabbie, the social media driver     Buckle up for a great discussion…Rashid Temuri created a loyal customer base by getting to know them (and letting them get to know hi