Mn Ama Get In The Game Podcast

Linda Hall WhitmanReinventing Healthcare"The satisfaction with MinuteClinic has consistently been 99%"Download and ListenPatient satisfaction for health care is generally about 78%. So how has does MinuteClinic end up with a patient satisfaction rating of 99.9%? MinuteClinic Founder and COO Linda Hall Whitman tells us it's because of a carefully designed customer experience -- not just for the end user, but for the retail stores such as Target, Cub and CVS that host MinuteClinic, the employees, and the insurance companies. Linda tells us how MinuteClinic got "buy in" from these very different groups.Linda speaks at 3:00 P.M. on November 3, 2005 at the MN-AMA Fall Conference.Click here to stream podcast if you can't download it.