I Like That Story

In this episode, Jeff Gould sits down with entrepreneur and keynote speaker Joel M. Sylvester, co-owner of Five Star Solutions (a customer experience and business process outsourcing company), for a wide-ranging conversation about AI in the workplace, customer service, and what the next decade of business will demand. Joel breaks down how AI is already being used in real companies—agent assist, speech analytics, sentiment tracking, hiring interviews, translation, and even accent reduction—and why we’re still a long way from replacing humans in high-stakes, high-empathy interactions. Jeff push es back with the real question: What happens to critical thinking, human connection, and the parts of life that require effort? You’ll also hear: • Why “slow internet” and modern travel complaints are (maybe) “stupid and ridiculous”