Millionaire Car Salesman Podcast

In this episode of the Millionaire Car Salesman Podcast, Sean V. Bradley sits down with Tasso Roumeliotis, CEO of Numa, to challenge one of the most accepted truths in automotive… and flip it on its head. "You are fundamentally in the retention business." - Tasso Roumeliotis Dealerships have relied on the same customer satisfaction metrics for decades. They check the scores, read the reports, and assume they understand their customers… but what if they don't? What if the way dealerships measure customer experience is not just outdated… but actually costing them revenue every single day? "The CSI score is effectively an autopsy report. And what we believe in the modern world is I need a heart rate monitor." - Tasso Roumeliotis This conversation dives into a major shift happening right now in automotive, one that's moving dealerships away from delayed feedback and into a world where customer experience can be seen, understood, and acted on in real time! Sean and Tasso explore what's really happening between the