Making Positive Psychology Work Podcast

What if what's defeating us isn't the speed of change but the complexity — multiple crises amplifying each other in ways that no forecasting tool was ever built to handle? In this third episode of Season 7 — The Change Fatigue Remedy Series — Dr Michelle McQuaid sits down with Dr Margaret Heffernan, professor of practice at the University of Bath and author of Embracing Uncertainty, to explore why the focus on efficiency leaves organizations more fragile when complexity hits — and why we need to prioritize optionality instead. Drawing on her work with organizations navigating the polycrisis, Margaret introduces the shift from just-in-time to just-in-case thinking, the early warning system every workplace needs, and what it looks like to trust ourselves and each other in the midst of unpredictability.  01:36 Margaret explains why we struggle with uncertainty — and why the promise that data and models can deliver certainty is oversold.  05:00 Margaret outlines what the world's best forecasters say about ho