Times Higher Education

The relationship between academic staff and their professional services colleagues is key to delivering on universities’ goals of high-quality student experience and knowledge creation. Today, it’s more strategic alliance than traditional hierarchy, with increasing recognition that skills such as teaching practice are as crucial as subject knowledge, but tensions and challenges remain. This is despite the fact that professional services underpin all university functions, from education practice to careers services, lab management, estates, admissions and student well-being. One issue is that professional services staff don’t always have clear pathways to promotion and progression, which can perpetuate perception of division. So, this Campus Talks episode aims to answer questions such as: how deep is the divide between academic and professional services staff? Does the sector do enough to support career pathways for staff who don’t fit the neat progression of traditional academia? And how can universities do m