Don't Stop Us Now! Podcast

AI shopping agents aren't just on the horizon, they're here, already transacting, and already raising some important questions.In this episode, we speak with Katja Forbes an award winning customer experience futurist, business strategist, and keynote speaker recognised for her insights into the intersection of AI, design, and human behaviour. She is also the author of Machine Customers: The Evolution Has Begun, a book about what happens when your best customer is no longer human.In this fascinating conversation we cover everything from what's already happening with agentic commerce right now, to an incredible story out of China that reveals just how fast consumer behaviour can be reshaped at massive scale.In this episode you'll hear:•   Why the shopping agents built by the retailers you already use may not be working in your interest •   What it means that AI agents now have access to their own credit cards and the guardrails (or lack thereof) around them•   How some of the world’s largest