Horton Hangout Podcast!

In this episode, Laura and Leanna dive into some of the most real and pressing challenges facing dental practices right now. They unpack the upcoming FCA changes to in-house payment plans, why unregulated credit is risky (and unethical), and what practices need to do now to stay compliant. The conversation then turns emotional, as the hosts respond to a heartfelt message from a newly appointed practice manager who feels overwhelmed, unsupported, and close to giving up. Their advice is honest, compassionate, and practical — especially for anyone who’s stepped into leadership without proper induction or training. You’ll also hear: Why regular team meetings are non-negotiable How better communication can transform practice culture A brilliant front-of-house script for handling “Are you NHS?” calls A reminder that kindness on the phone builds reputation (even when patients don’t convert) Plus… a very funny dental nurse confession involving locker pranks and smelly food