Pepperl+fuchs Podcasts

Remote support technologies for AS-Interface enable live support in ways that were not possible in the not-too-distant past. While many of the tools existed for years, it is the tight integration into other office tools like e-mail and phone systems that make remote support so much better.  Pepperl+Fuchs uses WEBEX, which is an incredibly powerful communication tool. For AS-Interface this means: -Customer and technical support can work jointly on configuration and safety logic. -Pepperl+Fuchs can assist with troubleshooting during the startup phase. -Occasionally, the AS-Interface Analyzer is the best tool to determine the root cause of an issue. Remote support helps customers who are less familiar with this powerful tool. -More and more, smart phones offer Internet hot spot functionality.  In the near future, every Pepperl+Fuchs sales engineer will have the ability to assist customers by facilitating remote support. -Recording a meeting allows customers to go back and see what was done and hear