Pockets Of Decency

On this episode:We continue to discuss Gunther's recent 16 hour road trip from Florida to New York, as he reflects on his experience with insurance companies, governmental agencies, telecommunications, insurance and car rental companies. Gunther makes a point about design while, Mike argues the value of marketing and pushes for tiny house living. Amit feels like Michael is f***ng with him. We discuss technology and the risks associated with artificial intelligence and manipulation of customers data. People may be loyal to a company, but service and violating your customers trust are the pivotal reason for customer attrition. Articles:Enterprise: Customer Experience •https://www.mckinsey.com/business-functions/operations/our-insights/the-ceo-guide-to-customer-experience •https://mobile.twitter.com/c_pellegrino/status/981409466242486272 Facial/Vocal Recognition * https://www.youtube.com/watch?v=u1fxu5RrM4w * http://www.radiolab.org/story/breaking-news/ * https://www.nbcnews.com/think/opinion/thanks-ai-future