Special Chronicles Show Podcast

 Join host Daniel Smrokowski LIVE From United Airlines headquarters as he sits down with David Kinzelman — Chief Customer Officer & Senior VP of Airport Operations at United — for an inspiring conversation during National Disability Employment Awareness Month (NDEAM). They explore how United’s SOSA program and its broader accessibility initiatives are creating real change for both employees and customers. Hear how leadership commitment, inclusive culture, and operational design come together to make travel and work more accessible for everyone. What you’ll hear: • The impact and meaning of NDEAM within a major global airline • How the SOSA initiative drives inclusive employment and delivers measurable results • Concrete examples of accessibility built into airport & customer operations • Strategies you can apply in your own workplace or everyday life