Workplace Innovator Podcast | Enhancing Your Employee Experience

Becky Spohn, CFM, FMP is Senior Manager, Facilities Operations at ASPCA in Columbus, OH where she is passionate about ensuring that facilities not only function seamlessly but also serve as strategic assets that advance organizational goals. Mike Petrusky asks Becky about her career in facility management and the influence of the IFMA community, which has provided her with essential training and a supportive network of professionals. They explore the role of Emotional intelligence (EQ) in FM and its role in enabling better communication and problem-solving with vendors, staff, and contractors. Becky says that EQ involves understanding, interpreting, and managing one's own emotions as well as those of others, which can lead to more harmonious workplace interactions. She recommends the book "Emotional Intelligence 2.0" by Dr. Travis Bradberry & Dr. Jean Greaves as a source for team strategies and gaining insights related to strengthening our weak areas. Mike and Becky agree that compassion, grace, and empat