The Cx Cast
357: Everybody Needs A Journey Atlas
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:24:53
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Sinopse
A journey atlas (also known as a catalog of journeys) helps companies establish and sustain a shared customer-centric language across silos. It creates a strategic, bird’s-eye view of what matters to customers to help companies prioritize, assign responsibility, collaborate, and find shared value across journeys.
