The Cx Cast
361: Practitioner Stories: CX At Prudential
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:29:50
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Sinopse
Julian Aldeco, VP, Head of Customer Voice and Obsession at Prudential Financial, gives a candid retelling of Prudential's CX transformation thus far. Aldeco offers details to guide other practitioners in varied topics, from CX strategy to measurement to culture.
