The Cx Cast
365: Harness Mental Models To Create Strategic Alignment
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:25:44
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Sinopse
Mental models operate throughout your organization. They determine what we believe will occur and create expectations, predictions, and decisions — for customers, executives, and employees. VP and Principal Analyst Joana de Quintanilha explains harnessing mental models and applies it to CX pros’ biggest business challenges.
