The Cx Cast
366: CX Case Studies Overview
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:17:09
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Sinopse
Culture work underpins every successful customer experience (CX) transformation. Martin and Angelina discuss Forrester’s collection of case studies that capture diverse efforts to build a customer-focused culture change to ultimately improve the customer experience.
