Cx Leader Podcast With Steve Walker
The Importance of Personalization
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:14:20
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Sinopse
Steve discusses the importance of personalization from the recently released Walker research, "Customers 2020: A Progress Report" with guest Brad Harmon, a certified customer experience professional and vice-president of consulting services for Walker Information.
