Craft Of Charisma

Guest Introduction: Diane Windingland is a professional speaker at Small Talk Big Results, where she gives keynote and motivational speeches for business organizations. She is also a speech and presentation coach at virtualspeechcoach.com. Diane is the author of several books on speaking and communication, including her most recent book, “The Respect Virus: How to Create a Contagious Culture of Respect.” Interview Summary: In this interview, Diane begins by walking us through the essentials of small talk: listen, learn, and like. She describes an effective three-step process for breaking the ice, known as O.R.A: observe, reveal, ask. Diane talks about the importance of asking clarifying questions, and gives some examples. She also explains how to recognize different communication styles, and how to change your conversational approach depending on whether someone is more introverted or extroverted. Next, we ask Diane how people can become more effective and engaging networkers. She talks about knowing what