Create Distinction!
Episode 43: Penguins in the lobby? No problem!
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:08:00
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Sinopse
On a trip to Hawaii, Scott McKain was reading an article in USAToday about Ritz Carlton (in which he was extensively quoted), with a penguin sitting by him at the Hyatt. Today’s episode is a commentary on how important it is to have something unexpected to delight your customer…and the people to maintain it.
