The Art Of Coaching

We’ve all been there, and watched it happen from afar.  Something happens, and the temperature starts to rise. Tempers flare, and the situation becomes heated. These moments can reveal sides of us we’re not particularly proud of. How should we respond when life gets tense and others lack empathy or communicate in passive-aggressive ways? What actions can we take to navigate these difficult interactions without making things worse?  To move forward, we must find a way to counter our adrenaline, exude control, and convey compassion. Avoidance is never the answer. The only way out is through. In today’s practical, real-world episode, Brett discusses: The #1 thing people ultimately want in conflict Conflict archetypes and the importance of knowing which one you are How and when to make concessions without “losing” or admitting fault Why taking a pause or a deep breath isn’t the most practical advice BONUS: A crash course in how to NOT piss people off  Want to host your own AOC Inservice? As a leader, you’v