Dental Drills Bits

Imagine transforming potential inquiries into loyal patient relationships with just a phone call. In this episode, Michael and Sandy dive deep into mastering effective phone communication for dental practice front office staff, a critical yet often overlooked skill. Sandy begins by highlighting the significance of first impressions, presenting a powerful six-step guide designed to seamlessly manage new patient calls. From crafting a welcoming greeting to confidently promoting the practice, Sandy breaks down each step with clarity and precision, ensuring your front office team is well-equipped to handle any conversation with ease. Throughout the conversation, Sandy sheds light on common pitfalls, such as overwhelming potential patients with excessive dental history probes or premature price discussions. By focusing on scheduling appointments and fostering an inviting atmosphere, front office staff can set the stage for meaningful face-to-face interactions. Sandy underscores the value of being a good listener a