Salon Owners Collective

Jenny is disengaged, disruptive, she’s not hitting her KPIs and the team are starting to notice… should I fire her?  When a team member is negatively impacting the energy and motivation of the team, you need to take action to get everyone back on track. But you can be left wondering if something is wrong. You talk to her but she keeps saying everything is ok… what do you do?  Can you afford to let her go? Can you afford to keep her even though her attitude is affecting the rest of the team?  It all can be resolved if you approach the conversation of ‘how are you?’, differently to how you normally do! As people, we often tell people that everything is fine… even if it isn’t. We don’t want to be a burden on people, or sometimes we don’t even realise our attitude has changed! As a Salon CEO and the leader, it’s up to YOU to be curious and dig a little deeper when someone keeps saying that everything is ok… it may even save you from firing your best stylist.  Salon Mastery Boardroom Coach, Joel and I are sha