Transformational Energy Leadership

An advocate for customer service excellence, Schulze has elevated the art of customer care across his six-decade career in luxury hospitality by truly caring, a passion demonstrated to his guests, teams and colleagues alike. He believes customer care is the most undervalued (and overlooked) elements in business today. In his debut book EXCELLENCE WINS: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Schulze reveals how the act of caring is the key to exceptional customer service – and success – in any industry today. Schulze will discuss how his model of leadership merged with customer service at the highest level. His “no excuses” approach stresses the importance of language and all the details, as the smallest touches never go unnoticed. These principles helped reshape today’s concept of service, and now transcending hospitality, they’re applied in every industry seeking competitive advantage.