Social Antipasti (english)
#32 Is your customer team dehumanized?
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:12:06
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Sinopse
"When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this episode.
