Pest Geek Podcast

The game-changing ABCs of service you NEED to know! The pest control industry is highly competitive, and businesses need to differentiate themselves from their competitors to succeed. One way to do that is by offering excellent customer service. In this podcast, Franklin Hernandez, aka The Pestgeek, shares his ABCs of service, which stand for Always Be Caring. He believes that being a caring person is more important than being a salesperson. Hernandez offers three foolproof keys to providing excellent customer service: care about what's important to your customers, believe in your product or service, and have pride in your workmanship. Chapter 1: Always Be Caring According to Hernandez, people don't care how much you know; they only know how much you care. When you care about what's important to your customers, such as their family, pets, or property, they will listen to you and respect you. Hernandez advises pest control technicians to be trusted experts rather than salespeople. When customers feel