In Conversation With Ux Magazine

Don Scheibenreif, Gartner // Invisible Machines // S2E9

Informações:

Sinopse

Robb and guest-host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.