Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

"Your responsibility is not to sit in the office, but to be out in the operation." There are a few things I learned throughout my career about effectively train a new leader. It starts by hiring the right people and setting clear expectations. Clear expectations includes making sure the new leader's personal appearance is up to standard and they understand the importance of being visible and present in the operation. Never minimize the role of management in making sure employees reach their full potential. It is essential to start with training on empathy and discipline. That lays a good foundation for building other aspects of leadership. A manager's responsibility is to make other people better. They do what they need to so that guests and team members leave with positive experiences. They know that it can be done well when employees learn to embrace the company's culture. Leaders must remain disciplined and set the example. People watch what leaders do, so model what it means to uphold high standards and r