Airacast, With Jonathan Mosen

Episode Notes Have you been experiencing long wait times or difficulty reaching an agent? Aira’s CEO, Troy Otillio, and VP of Blindness Initiatives, Everette Bacon, give an update. We learn about some new Access Network partners. Then it’s a demo of the new feedback process and how customers made it happen with Product Manager, Jodi Barthel. Plus your questions.  If you are having difficulty with the Aira Explorer app, please direct issues through the feedback form at the end of each call. You can also send feedback about the app to support@aira.io. Be sure to include the model of your phone and which version of the operating system you are using.  This podcast is powered by Pinecast.

Episode Notes We introduce Everett Bacon, VP of Blindness Initiatives. Then The A Team takes over our call to tell you how agents prepare for the busy convention season. If you’re traveling to Houston or Schaumburg, or other conferences throughout July, you won’t want to miss their tips and tricks.  This podcast is powered by Pinecast.

Episode Notes Now you can share your mobile screen with an agent directly from our Aira Explorer app. If you haven’t made the switch to our new app, you can download it from the App Store or Google Play today.  This podcast is powered by Pinecast.

The change of season brings changes to the Vispero Access Network offer. Rachel Buchanan joins us to let you know all about it. Plus, we’ll talk app rating and what to have on hand before calling tech support. Links from this episode: https://freedomscientific.com/training training@vispero.com support@vispero.com and by phone at 1-800-444-4443 Episode Notes This podcast is powered by Pinecast.

This month we’re talking updates. First we look at updates to the Aira Explorer app since its launch. Then Sevana Massih, VP of Service Delivery and Amanda Nuckoles, Agent Manager, give us an update on the feedback process, how it works and why it’s important.  Send your questions and comments to airacast@aira.io. Episode Notes This podcast is powered by Pinecast.

Imagine just going to a museum exhibit or cultural event and not having to ask for accommodations. Lisa Sonneborn, Director, Media Arts and Culture, Institute on Disabilities,Temple University, tells us about an upcoming “pop-up” event.  “File/Life: We Remember Stories from Pennhurst”  April 20 - 23 Arch Street Meeting House, Philadelphia, PA is an interactive experience chronicling an important piece of disability history.   Follow the progress of this event at https://instagram.com/mac_iod. Episode Notes This podcast is powered by Pinecast.

In this episode I’ll show you the much easier and more accessible version of Team Viewer you can use on your PC or Mac with the Aira desktop app, Team Viewer Quick Support, https://www.teamviewer.com/en-us/info/quicksupport/ We’ve mentioned the What 3 Words app for iOS and Android before. Now I’ll take a closer look at this app. Https://what3words.com. Subscribe to our Youtube channl: https://youtube.com/c/airaio  Drop us a line at airacast@aira.io.Episode Notes This podcast is powered by Pinecast.

Episode Notes In this episode we talk with Agent Trainer Tiffany Mannosh about her experiences at CSUNATC23. Then we answer the eternal question, “What does Aira stand for?” Version 1.4 of the Aira Explorer app is out and there are some new features and we’re demoing them here. If you have questions or comments about the show, email us at airacast@aira.io.  This podcast is powered by Pinecast.

Episode Notes Aira was at the 2023 CSUN Assistive Technology Conference where the buzz word was AI. Join us with special guest Mike May of Good Maps for a review. We’ll hear all about the new Aira Explorer app https://aira.io/app now available on iOS and Android plus Aira news and your questions.  Subscribe to our RSS feed at https://aira.io/feed for all of our breaking news. This podcast is powered by Pinecast.

Episode Notes We’re back with an episode that aspires to great heights with the demo of our new Android app, Aira Explorer available directly from your mobile device at https://aira.io/app. Then we talk with Theresa Montano from the Mile High State of Colorado, our newest Access Network partner. Learn more about access to state buildings and web sites with Aira at http://oit.colorado.gov/accessibility/aira. Contact Theresa at Theresa.montano@state.co.us. This podcast is powered by Pinecast.

Episode Notes This month the Aira Explorer app debuts in Google Play. You can get a preview of how it’ll work in iOS bye using our desktop app, https://explorer.aira.io. Subscribe to our RSS feed to get all of the Aira News including an upcoming staff position announcement at https://aira.io/feed. Questions about the call? Email us at airacast@aira.io.  This podcast is powered by Pinecast.

In this special edition of our Explorer Call we talk about the new Aira plans and pricing with CEO, Troy Otillio, VP of Marketing, Sandra Marcus and VP of Service Delivery, Sevana Massih. You can get an accessible PDF of the new plans and pricing in all currencies by completing a short form at https://bit.ly/airaoffset. For more information about the new plans or how to remain with your current plan, contact our Customer Care team, 1-800-835-1934 or support@aira.io.Episode Notes This podcast is powered by Pinecast.

Join us for a webinar to discuss our new plans and pricing, Wednesday, January 11, 6:00pm Eastern time, Register in advance for this webinar: https://aira.zoom.us/webinar/register/WN_2dcNNvGkQW6-2JLbBUN87A Or join our live stream at https://youtube.com/c/airaio.Episode Notes This podcast is powered by Pinecast.

Aira Discovery Series  Discover Aira and Holiday Shopping  In our last webinar for 2022 we talk with three entrepreneurs who use the Intuit Small Business offer.  Krystle Zamudio is an independent Scentsi consultant and can be found at krystlezamudio@gmail.com, http://krystlezamudio.scentsy.us  Casey Mathews runs Web Friendly Help and can be reached at http://webfriendlyhelp.com, help@webfriendlyhelp.com Brandon Olivarez is a financial advisor and can be reached at http://possiblepromise.com, Brandon@possiblepromise.com pisode Notes This podcast is powered by Pinecast.

Aira Special: Feature Changes  Jenine Stanley and Sandi Marcus review the recent communications about changes to Aira’s sponsored programs. We start with a review of the privacy policy, https://aira.io/privacy and terms of service, https://aira.io/tos. Next there’s a review of our Job Seeker promo followed by the outline of the new free five minute offer frequency. Then there’s a review of legacy plans and how they will change. Finally we end with feedback from our customers. Read more about changes happening December 5 at https://aira.io/newsroom. You can send your questions and comments to support@aira.io or call our Customer Care team at 1-800-835-1934. This podcast is powered by Pinecast.

Episode Notes Karthik Kannan CTO and co-founder of Envision joins us with some updates for the Envision glasses. Then our CEO, Troy Otillio, talks about some changes that will be made to Aira’s free minutes and offers. For more about Envisionb, visit http://letsenvision.com. Send us your questions and comments at airacast@aira.io. This podcast is powered by Pinecast.

Discovering aira and Content Creation  Have you ever wanted to give content creation a try? Aira is a great tool in your toolbox of creativity. Our panel of content creators and Aira Agents bring you their tips and tricks for unleashing your brand via digital media, print, video and more.  You can find our amazing panelists at:  Iris Pang  Instagram: https://Instagram.com/pangbaoshaniris  Facebook: https://www.facebook.com/iris.m.pang  Twitter: https://twitter.com/gracesong815  LinkedIn: https://www.linkedin.com/in/iris-m-pang/ Robert Kingett  Website: https://blindjournalist.wordpress.com/ Facebook: https://facebook.com/kingettr Claire Potter  Facebook: https://www.facebook.com/groups/285026739573632/   Wenwei Fisher  Twitter: https://twitter.com/wenwei  Bryan Velasquez:  TikTok: https://Tiktok.com/bboy8090  Facebook: https://facebook.com/bryantimothy Instagram: https://instagram.com/bryanbravado  Youtube: https://youtube.com/bryanvelasquezz  Learn more about Aira and visual interpreting at http://aira.io.E

October is full of updates here at Aira. Sandi Marcus gives us an update on Aira Points with Starbucks, https://aira.io/aira-points.  You can register for our webinar, “Discovering Aira and Content Creation”, Tuesday, October 25 at 2:00pm Eastern time at https://aira.zoom.us/webinar/register/WN_g9O7k3RaR7mYYT1ODnm0cA.  We want to hear your workplace story at http://bit.ly/airaworks.  If your workplace wants to provide Aira for employees, contact us at access@aira.io. You can get started with our desktop beta at http://aira.io/desktop. Envision has a new email list primarily for the Envision glasses. You can subscribe at envision+subscribe@groups.io. You can subscribe to our email list at aira+subscribe@groups.io. Want to keep up to date? Subscribe to our RSS feed for all of our newsroom posts, including workplace stories  at http://aira.io/feed.  Contact us: airacast@aira.ioEpisode Notes This podcast is powered by Pinecast.

In the first of our “Discovering” series, we talk with Diane Ducharme of Blind Shell USA about the features of the Blind Shell Classic 2 phone.  You can get a demo of how to set up your Aira account at https://pnc.st/s/airacast/1cedaead/airacast-episode-43-welcome-to-aira. We’ll also talk about ways to use Aira for everything from shopping to navigating your world.Episode Notes This podcast is powered by Pinecast.

During this month’s call, We covered quite a bit of ground: Phones, Glasses and on your Desktop We invite you to try the Aira Desktop application, visit either aira.io/desktop for more information or go directly to the web-based application at explorer.aira.io. Envision Glasses Promotion From now until October 31, 2022, you can receive a 10% discount on the purchase of new Envision Glasses by calling Aira Customer Care at 1-800-835-1934 from 6:00am - 6:00 pm Pacific time. And when you make your first call to an Aira Agent from your Envision Glasses, 200 minutes will be credited to your Aira Account. Join us in acknowledging White Cane Awareness Day which takes place on Saturday, October 15th. Any time during the month of October, post a photograph to any social channel of yourself with your white cane, your guide dog or simply by yourself and tag it with #OnMyTerms. At the end of the month, we will randomly pick someone who participates to receive a fantastic gift.Episode Notes Notes go here This podcast