Manager Mojo with Steve Caldwell

              The Leadership Breakdown in the United Airlines Fiasco  Do you think the leadership breakdown at United Airlines would never happen at your company under your watch? Think again – it probably already has. By now we all know of the horrific actions toward a customer to accommodate United’s own employees. The fact that the first press release expressed nothing being out of line trying to accommodate their own people, provides an obvious clue as to the stature of customers in that organization. Yet, how often are your employees’ priorities placed in front of your customers, and likely with a good excuse as to why? While United deserves to have all fingers pointing at them, we all should make sure that we aren’t looking in the mirror and having those fingers pointing right back at ourselves. Consider that when you listen to this podcast about the forgotten customer.   Click here to check out our newest leadership development tool – LEAD – Leadership Education and Development