Rosenfeld Media



Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. In these conversations (mostly 20 min long), Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.


  • Unleashing Swarm Creativity to Solve Enterprise Challenges with Surya Vanka

    27/05/2021 Duração: 35min

    Surya Vanka, speaker at the upcoming Design at Scale conference, joins Lou to discuss “Design Swarms,” which he’ll also cover during his conference presentation. Surya shares his experiences working to solve major social problems like gender discrimination and the opioid crisis through design thinking exercises. He also discusses ways leaders can step back to create more value from the “swarm.” Surya recommends: Design for the Real World: Human Ecology and Social Change by Victor Papanek About Surya’s talk at Design at Scale 2021: Enterprises, even those with mature design practices, find it difficult to tap into the creativity of all of its workforce. Yet unleashing that broad creativity is now needed more than ever as success of teams depends on having the nimbleness of an ant farm to adapt and find their way around obstacles. Enterprise design processes, systems and ops are often tied to

  • “Could you make it worse?” Redesigning

    21/05/2021 Duração: 41min

    A self-described “failed architect,” Sha Hwang joins Lou to discuss the challenges of scale when merging two companies, and his journey from Trulia and Stamen Design to being part of the team that rescued and, subsequently, founding Nava, a public benefit corporation formed during those efforts. Sha Recommends: • Civic Technologists Practice Guide Sha will be speaking at Design at Scale 2021 this June 9-11. About Sha’s talk, The Lost Year: The pandemic made it painfully clear that the failure of critical public services causes real harm, both physical and financial. Our healthcare system is being overwhelmed, millions are pouring onto unemployment, and we’ve seen an unprecedented number of people trying to access government programs. It has never been more important for government services to be simple, effective, and accessible to all, yet we’re f

  • “Accessibility is the Oil Change” with Sheri Byrne-Haber

    17/05/2021 Duração: 28min

    Sheri is the author of the upcoming book Giving a Damn about Accessibility, and a speaker at Design at Scale 2021 this June 9-11. In this latest Rosenfeld Review podcast, she discusses the critical importance of starting projects and products with a mindset of accessibility. Spoiler alert: it’s far more difficult to go back later. VMWare, where Sheri is currently an Accessibility Architect, recently launched an Accessibility Champions program, increasing their hires with disabilities and those with interest in specialized training. She and Lou talk through the program and other ways you can scale accessibility—even while acquiring new companies, as Sheri has experienced (more than ten in two years!) Interested in learning more? Check out Sheri’s presentation at DAS2021: Sheri recommends: Haben Girma, the first Deafblind graduate of Harvard Law School Lily Zheng, DEI Consultant She

  • Peter Merholz: Design at Scale is People!

    04/05/2021 Duração: 33min

    Design at scale is perhaps the most interesting challenge facing the design industry right now. How do you maintain quality and not get bogged down as your team grows? Much of the discussion focuses on systems and processes, but that starting with systems runs exactly contrary to the true value that design brings to companies, which is a humanistic and creative problem-framing and problem-solving approach. In other words, this focus on systems could ironically undercut design’s potential within organizations— in other words, “Design at Scale” is humanism at scale, and share what’s needed to keep people at the center of this work. Peter Merholz will be both a speaker and a workshop instructor during this year’s Design at Scale conference! Here, Lou and Peter muse over stories from the early days of information architecture before meandering their way to contrasting UX in the public versus private sectors. They also discuss a preview of Peter’s talk at the conference, Design at Scale is People! More about Pe

  • Jim Ottaviani: Nuclear Engineer to Graphic Novelist

    26/04/2021 Duração: 34min

    Jim and Lou go way back - to when they still called it “library school!” Thirty years later, Jim is a NY Times bestselling author who specializes in science-themed graphic novels on subjects ranging from Jane Goodall to Alan Turing. Here, Lou and Jim discuss the evolution of cartoon and graphic novels,how their audiences have changed over time, and the role of storyboarding in their respective crafts. About Jim Jim is the author of fourteen (and counting) graphic novels about scientists. His most recent books include Naturalist (with E.O. Wilson), Astronauts: Women on the Final Frontier, Hawking, about the famous cosmologist; The Imitation Game, a biography of Alan Turing; Primates, about Jane Goodall, Dian Fossey, and Biruté Galdikas; and Feynman, a book about the Nobel-prize winning physicist, bongo-playing artist, and raconteur Richard Feynman. His books are New York Times bestsellers, have been translated into over a dozen languages, and have received praise from publications ranging from Nature and

  • Conversations with Things: UX Design for Chat and Voice

    05/04/2021 Duração: 31min

    Diana Deibel and Rebecca Evanhoe first crossed paths on a Slack channel back in 2018, where they were seeking out colleagues who might know a thing or two about conversation design.. Fast forward to 2021, and their new book on conversation design is finished and available for preorder! Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered—because everyone deserves to be understood, especially you. In this episode, they chat with Lou about writing the book, the ethics of voice design, and more. Diana recommends: • AmberNechole Hart’s Why does Siri sound white? • We Should Get Together by Kat Vellos Becca recommends • Design Justice: Community-Led Practices to Build the Worlds We Need By Sasha Costanza-Chock • Design Justice Network

  • Writing About Writing: Steve Krug returns to the Rosenfeld Review Podcast

    19/03/2021 Duração: 42min

    Steve Krug, author of Don’t Make Me Think, and Rocket Surgery Made Easy, is back for a third appearance on the Rosenfeld Review Podcast! Here, he shares some details with Lou about his book in the works, Writing Made Slightly Easier, and his perspective on the process of writing in general (and why he might advise against it!). Check our Steve’s previous two appearances: How To Get Usability Testing Right: Life with the Apple Watch and other wearables: Steve’s wise words for writers: Don’t be afraid to always start at the beginning. Always assume that your reader knows less rather than more. Steve recommends: Follow Laura Klein on Twitter More about Steve Krug:

  • The Power of Care: From Human-Centered Research to Humanity-Centered Leadership

    05/03/2021 Duração: 29min

    What is the role of care in user research? Why is care a user researcher's greatest superpower—not only in how we do our work but how we lead? In her talk at Advancing Research 2021, Etienne Fang, Principal Researcher at Amazon Search, will discuss the importance of inclusive leadership and share lessons on leading through care, helping researchers leverage their research strengths for leadership as individual contributors, team leads, and people managers alike. Etienne Fang is a human-centered research and strategy leader passionate about people and the power of their stories to create inclusive experiences for all. She is currently a Principal Researcher at Amazon focused on inclusion and has previously led research teams at Uber, Method Products, and The Clorox Company. She is the founder of Redefining Having It All, a non-profit organization that supports female empowerment through stories of women’s ambition.

  • But Do Your Insights Scale? with Katy Mogal

    01/03/2021 Duração: 25min

    When stakeholders have access to real-time data about millions of user interactions, how can qualitative researchers articulate the value of small-sample studies for product and business strategy? Katy Mogal, UX Research Lead at Google Assistant, joins Lou to offer a preview of the case study she’ll share at Advancing Research 2021 (, including learnings about how human-centered researchers can effectively collaborate with functions like data science and business strategy, and how to persuade analytically-minded stakeholders to embrace rich qualitative data about people’s needs and motivations as an input to business strategy. Katy recommends: • Ideo University’s course “ Insights for Innovation” • Jump Associates’ workshop on how to move from data to insights through a synthesis process:

  • Promise Theory with Jeff Sussna

    19/02/2021 Duração: 31min

    Lou and Jeff Sussna, author of Designing Delivery: Rethinking IT in the Digital Service Economy, examine the relationships between Design and Operations, DevOps and DesignOps, and DevOps and Agile before wending their way to promise theory, which looks at the “promise” made between a product and its user. Color Lou convinced on the promise of product promises! • Watch Jeff’s presentation at the 2017 DesignOps Summit: • Read Jeff’s book, Designing Delivery: • Listen to Jeff on a previous episode of the Rosenfeld Review, DesignOps in a Post-Industrial World: Crash-Coursing Complex Systems: • Jeff recommends: Mark Burgess’ Thinking In Promises: Jeff is Founder and CEO of Sussna Associates, a Minneapolis consulting firm. Sussna Associates helps software teams and executives meet the demand for co

  • User Science: Product Analytics & User Research with Marieke McCloskey

    17/02/2021 Duração: 28min

    Want to help make better product decisions? You’ve got to combine qualitative human insights from user research with data analytics and experimentation. Questions about how many users do something goes to analytics, questions about which design might work better goes to user research. But what if you partnered with those other teams to answer the questions together? In her session at Advancing Research 2021, Marieke McCloskey, UX Research Lead at Humu, will share how, as a qualitative UX researcher, she’s partnered with analysts to identify high-growth opportunities and gain a deeper understanding of users. In this episode of the Rosenfeld Review, Marieke offers a glimpse into her presentation, and what led her to the insights she will share at the conference. • Marieke recommends: No Hard Feelings: The Secret Power of Embracing Emotions at Work by Liz Fosslien and Mollie West Duffy • Follow the authors: • Attend Advancing Research 2021

  • How Creativity can Help Remote Teams Collaborate with Denise Jacobs

    19/01/2021 Duração: 29min

    We’re bringing Creativity Evangelist Denise Jacobs to our virtual workshop lineup this year! Here, she chats with Lou about how the current era of “doom-scrolling” means it’s more important than ever to unlock our creative minds and make meaningful connections. One challenge of working remotely is the loss of a sense of personal connection. Having tools that allow you to collaborate in a virtual environment and overcome isolation is a way to expand the collective creativity of the whole team. Her workshop ( is an opportunity to expand your knowledge base, skill set, and be inspired by creativity and collaboration using new and different tools to figure out how to add extra life to the work-from-home environment. Denise’s three day workshop this February (10 hours over 3 segments: February 2-4, 2021) will focus on leveraging collective brilliance, becoming confident in sharing your ideas, and learning to be an

  • Research as a Vehicle for Organizational Transformation with Natalie Hanson

    15/01/2021 Duração: 31min

    After abandoning the world of academia, Natalie Hanson found an innovative way to connect with other ethnographers: she founded a new community (Anthrodesign)!. This year, she brings her community-organizing talents to the second Advancing Research conference as Lead Curator. She joins Lou to share her own story and the story of the conference, offering a sneak peek into what we’ll cover — and what the conference might look like five years in the future. Join anthrodesign: Follow Natalie on Twitter (@ndhanthro) and Instagram (@faeriewigs) Learn more about the Advancing Research conference this March 10-12 and get your tickets: About Natalie Natalie Hanson has been working and researching at the intersection of business strategy, technology, social science, and design for fifteen years.She is currently a Principal at ZS, where she leads the User Experience practice. The UX team at ZS enga

  • Scaling a Design Team Across the World with Wendy Johansson

    08/01/2021 Duração: 28min

    What’s it like to build out a design organization that spans many countries, languages, and culture? Wizeline co-founder Wendy Johansson discusses the insights she gleaned when opening a second Wizeline office in Guadalajara, then a third and fourth in Vietnam and Thailand. From different societal norms to language barriers, her story can inform your own ways of collaboration with new people and cultures, whether abroad or just within your own team. Wendy recommends: • The Culture Map: Breaking Through the Invisible Boundaries of Global Business by Erin Meyer • David Hoang’s Career Hype Doc Follow Wendy on Twitter: Wendy is our next DesignOps Community videoconference guest, January 21, 4pm-5pm EST: “Designing a Design Team Culture When You're Decentralized at a Consultancy.” Join the community for an invitation:

  • The Humanity of Technology: Furthering the Greater Good with Jamika Burge

    28/12/2020 Duração: 40min

    Though trained as a computer scientist, Jamika Burge admits she does not have the heart of a programmer; rather, she’s interested in surfacing and connecting with the humanity of the technology we create. Jamika has taken that approach in her past work, including a stint at DARPA (the Defense Advanced Research Projects Agency), where she studied the impact of games on learning. Jamika now leads AI Design Insights at CapitalOne, and is also one of the Advancing Research 2021 Conference curators. Here she shares the story of her career path, and the work she is doing with (pronounced ‘black computer’), an organization she co-founded that is dedicated to supporting computation and design workforce development for black women and girls. Jamika Recommends:, a project by Joy Buolamwini, Lead Author and Timnit Gebru, PhD, Co-Author Keep up with Jamika: Twitter: Instagram: LinkedIn: https://www.lin

  • Discussing Design Education with SVA’s Allan Chochinov

    28/10/2020 Duração: 35min

    Allan Chochinov, Founding Chair of the MFA in Products of Design graduate program at the School of Visual Arts in New York City, joins Lou to discuss how his program approaches the education of new designers—from the belief that grades can hamper creativity and risk taking, to the need for his students to learn the art of careful listening. After eight graduating classes, Allan offers surprises and insights about different career trajectories for design students, and clear evidence that career paths are often non-traditional. Allan Chochinov is a partner of Core77, the design network serving a global community of designers and design enthusiasts since 1995. More about Allan: Allan Recommends: •Girls Garage by Emily Pilloton •Half the Sky: Turning Oppression Into Opportunity for Women Worldwide by Nicholas D. Kristof and Sheryl WuDunn

  • Designing for Diverse Users: Bria Alexander, DesignOps Summit Emcee

    30/09/2020 Duração: 33min

    Lou and Bria Alexander, Brand Experience Program Manager at Adobe, range widely in a conversation on diversity, equity, and inclusion—and how they pertain to how a conference program might challenge your beliefs, the ways in which capitalism influences design, co-creation, and more. Bria will be the emcee at our upcoming conference, the DesignOps Summit, October 21-23. Check out the program and get your ticket: Bria’s recommendations: • The Curb Cut Effect • How To Be an Antiracist by Ibram X. Kendi • The 1619 Project podcast t • Caste: The Origins of Our Discontents by Isabel Wilkerson: • August 2 John Oliver episode discussing U.S. history:

  • The Other L Word—Addressing Workplace Loneliness with Kat Vellos

    30/09/2020 Duração: 33min

    Kat Vellos, author of Connected From Afar: A Guide for Staying Close When You're Far Away and We Should Get Together: The Secret to Cultivating Better Friendships, is our opening speaker on day one of the DesignOps Summit this October 21-23, 2020. Here, she discusses the issues of loneliness in the workplace, and how managers can support their teams—especially in the time of remote work and added stresses from a global pandemic. In addition to supporting employees’ humanity, a manager who keeps their staff happy enough to stay can have a major impact on a company’s bottom line—at the average national voluntary turnover rate of 25%, a company of 100 people with an average salary of $50,000 will spend between $625,000 and $2.5 million dollars on staff replacement costs in one year. Kat Recommends: Building Brand Communities Learn more about Kat’s session at the DesignOps Summit and get you

  • Maximizing the Impact of Content Design with Jonathon Colman

    28/09/2020 Duração: 30min

    Jonathon Colman, Senior Design Manager at Intercom and DesignOps Summit 2020 speaker joins Lou to discuss the challenges of developing content operations (and, sure, let’s go there: ContentOps). Should ContentOps stand alone, or be situated as part of a larger DesignOps team? Jonathon also shares how his team sets consistent expectations and defines success metrics across for designers of all stripes, whether they focus on content, product, research, or design roles. Check out Jonathon’s upcoming DesignOps Summit 2020 presentation and get your ticket to the conference: • Learn more about Intercom’s hiring practices and more: • Follow Jonathon on Twitter: Jonathon recommends: •Blogs by companies doing good work - - - •Current favorite podcast:

  • Past, Present, and Future: Closing the Racial Divide in Design Teams with Vincent Brathwaite

    23/09/2020 Duração: 25min

    Vincent Brathwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations. Vincent also offers suggestions for how to reflect on and own one’s ignorance and accept uncertainty—issues that design leaders continue to wrestle with as they create design teams that are more representative of the world they serve. • Vincent recommends: Caste: The Origins of Our Discontents by Isabel Wilkerson: • Learn more about Vincent’s upcoming DesignOps Summit talk: • Register for the DesignOps Summit: Vincent Brathwaite is a Caribbean American multi-disciplinary design leader,

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